Shipping and receiving
Receiving your shipment
Every package that arrives for your event is scanned in against its tracking number and assigned to you on arrival. You can see all of it, live, from the moment it lands.
How to address a shipment
The event name in the comment line is what routes a shipment to the right room instead of into general storage. It is not optional.
JW Marriott Camelback Inn Attn: [Company / Recipient Name] 5402 E Lincoln Dr Scottsdale, AZ 85253 Comment: [Name of Event]
What happens when it arrives
Each package is barcode scanned on arrival and assigned to your event, then stored until you need it. Nothing is left unrecorded, and nothing is handed over without a signature.
You can track a single shipment with just the carrier tracking number — no app, no account. Event coordinators get a private access code that shows everything tied to the event in one live view.
Handling
Per package. Covers receiving, scanning, organizing and staging.
| Envelope | $7.00 |
|---|---|
| 1–9 lbs | $9.00 |
| 10–19 lbs | $15.00 |
| 20–39 lbs | $25.00 |
| 40–59 lbs | $50.00 |
| 60–99 lbs | $75.00 |
| 100+ lbs | $100.00 |
Storage
Ask packages to arrive within three days of your event’s start or setup date and storage does not come up at all.
| Up to 3 days | No charge |
|---|---|
| Days 4–7 | $15.00/day |
| Day 8 onward | $25.00/day |
How fees are counted
Fees are billed per package. A shipment of several boxes is charged individually rather than as one flat rate, because each box is received, scanned, organized and staged on its own.
Handling covers exactly that: receiving, scanning, organizing and staging. Anything beyond it — unpacking, staging into a room, moving between spaces — is labor, billed by the hour. Internal mail is never charged.